Refund Policy

4. RETURN AND REFUND POLICY

As number 4 of Terms And Conditions, and considering the importance of the return policy for potential buyers, it is worth highlighting that given that the products sold on this website are not physical but digital, and adding that they are author’s digital products for decorative purposes only, which do not risk appearing different from the simulations and descriptions presented free of charge on the website, the European legal grounds for a refund do not apply, and therefore the digital products for sale on this website are non-refundable – an information clearly highlighted on all product pages, including the purchase form, before the payment button.

The products are delivered by tested automatic download link at the exact moment of payment but any anomalies that may occur will be resolved promptly upon customer communication. The same policy applies to e-book products, as these are static digital products in a universal digital format that do not run the risk of not working or stopping working at a certain point, and are sufficiently described on the promotional page so as not to cause damage to the buyer. However, in this regard, this website offers alternative purchasing options through third-party services, which provide different payment methods, different sales policies, and have a recognized market presence, for greater security and convenience for the buyer. When the product includes alternative payment methods as mentioned, the buyer can benefit from the return policies of those same platforms, since the sale will not be made directly through 43-Art.Work, but through another platform and will be subject to all the policies and terms of use of that platform. Regarding external sales platforms, there may be a price differences, considering that these platforms taxes are higher and commissions are charged. Direct sales through 43-art.work benefit from direct sales by the author, which implies a lower value-added tax (according to Portuguese law), as well as the absence of sales commissions.

Last update : April 10th, 2026

Supporting Documentation : Consumer Rights Directive 2011/83/EU and Digital Content Directive EU 2019/770